Privacy Policy

1. Introduction

Corelance LLC ("Corelance," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using Corelance, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide, including:

• Account Information: Name, email address, password, phone number
• Profile Information: Professional bio, skills, portfolio, work history, profile photo
• Identity Verification: Government-issued ID, address, tax identification numbers
• Company Information: Company name, EIN/tax ID, business address, legal entity details
• Financial Information: Bank account details, payment card information (processed by our payment providers)
• Communications: Messages sent through the platform, support inquiries, reviews
• Project Information: Project descriptions, applications, contracts, deliverables

2.2 Information Collected Automatically

When you use Corelance, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, click patterns
• Location Data: General location based on IP address
• Cookies and Tracking: See our Cookie Policy for details

2.3 Information from Third Parties

We may receive information from identity verification services, payment processors, and publicly available sources to verify your identity and prevent fraud.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our platform
• Create and manage your account
• Verify your identity and prevent fraud
• Process transactions and send payment-related communications
• Facilitate connections between Clients and Freelancers
• Send service-related notices and updates
• Respond to your comments, questions, and support requests
• Send marketing communications (with your consent)
• Analyze usage patterns and improve user experience
• Enforce our Terms of Service and protect against abuse
• Comply with legal obligations

4. Information Sharing

4.1 With Other Users

Your profile information is visible to other users. When you engage in a project, relevant information is shared with the other party (e.g., Freelancer details with Clients, Client details with Freelancers).

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors (Stripe)
• Identity verification services
• Cloud hosting providers (AWS)
• Analytics providers
• Email service providers
• Customer support tools

4.3 Legal Requirements

We may disclose information when required by law, subpoena, or legal process, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.4 Business Transfers

If Corelance is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS) and at rest
• Secure password hashing
• Regular security assessments and penetration testing
• Access controls and employee training
• PCI-DSS compliant payment processing

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We also retain information as necessary to:

• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce agreements
• Prevent fraud and abuse
• Maintain business records

When you delete your account, we will delete or anonymize your personal information within 90 days, except as required by law or for legitimate business purposes.

7. Your Rights and Choices

7.1 Access and Update

You can access and update your account information through your profile settings at any time.

7.2 Data Portability

You can request a copy of your personal data in a structured, machine-readable format.

7.3 Deletion

You can request deletion of your personal information. Some information may be retained as required by law or for legitimate business purposes.

7.4 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any marketing email or adjusting your notification preferences. Service-related communications cannot be opted out of.

7.5 Cookies

You can manage cookie preferences through our cookie banner or your browser settings. See our Cookie Policy for details.

8. Regional Privacy Rights

8.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

8.2 European Residents (GDPR)

If you are in the European Economic Area, you have additional rights:

• Right to access, rectify, or erase your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing includes: contract performance, legitimate interests, legal obligations, and consent where applicable.

9. International Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We use appropriate safeguards such as Standard Contractual Clauses to protect your information in international transfers.

10. Children's Privacy

Corelance is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.